Jira Service Management

{"xsrfToken":"BW55-ZLAF-5KOU-902R_23f7376a93a2c3a71eb9fa06a64dbd56a3ae01cb_lout","branding":{"id":"3","key":"sup","name":"Welcome to the Seeq Support Portal!","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#001e36","headerLinkHoverBGColor":"#001e36","headerBadgeColor":"#001e36"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f864b8e6-3355-4a2a-afb7-0a0a39603707/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MTU4MGQ2Yy1kNjQ1LTQwZTMtOWQ0YS01NWZiYTM0ODIwMTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY4NjRiOGU2LTMzNTUtNGEyYS1hZmI3LTBhMGEzOTYwMzcwNyI6WyJyZWFkIl19LCJleHAiOjE2Mjc4Njg3ODcsIm5iZiI6MTYyNzg2ODEyN30.UxQWR2MGgR76vj0Hmikru5CMmh5d2x15I74kEkcDjcU&client=91580d6c-d645-40e3-9d4a-55fba3482019&mode=fit","logoId":"f864b8e6-3355-4a2a-afb7-0a0a39603707","isLogoAvailable":true,"helpCenterTitle":"Welcome! Let's find what you need.","sharedPortalName":"Seeq Customer Success Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome! Let's find what you need.","sharedPortalName":"Seeq Customer Success Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"3","key":"sup","projectId":10708,"serviceDeskId":3,"name":"Welcome to the Seeq Support Portal!","description":" \n<h3><a name=\"UserResources%3A\" target=\"_blank\"></a>User Resources:</h3> \n• <a href=\"https://www.seeq.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Seeq Community </a> website for discussions on analytics use cases and best practices • <a href=\"https://seeq12.atlassian.net/wiki/spaces/KB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Seeq Knowledge Base</a> for troubleshooting and how-to articles. • <a href=\"https://www.youtube.com/seeqcorporation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Seeq University</a> for recent webinars and training videos. \n<h3><a name=\"YoucanraiseasupportticketwithSeeqfromtheoptionsprovidedbeloworbyemailingsupport%40seeq.commailto%3Asupport%40seeq.com.\" target=\"_blank\"></a>You can raise a support ticket with Seeq from the options provided below or by emailing <a href=\"mailto:support@seeq.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support@seeq.com</a>.</h3>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"50","name":"Application Development","descriptionHtml":"","callToAction":"Application Development","introHtml":"A non-customer request type that will collect and organize application development related issues.","icon":14213,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14213","groups":[],"key":""},{"id":"45","name":"Bugfix Request","descriptionHtml":"","callToAction":"Bugfix Request","introHtml":"A customer bugfix request. There should be one of these per customer, and should be linked to a CRAB bug. These are created by Seeq personnel and are not available in the customer portal.","icon":14210,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14210","groups":[],"key":""},{"id":"46","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"A customer feature request. There should be one of these per customer, and should be linked to a CRAB story. These are created by Seeq personnel and are not available in the customer portal.","icon":14232,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14232","groups":[],"key":""},{"id":"49","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":14226,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14226","groups":[],"key":""},{"id":"48","name":"Work Order","descriptionHtml":"","callToAction":"Work Order","introHtml":"A work order for an installation, upgrade, connector deployment. These are created by Seeq personnel and are not available in the customer portal.","icon":14214,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14214","groups":[],"key":""},{"id":"26","name":"IT support","descriptionHtml":"","callToAction":"IT support","introHtml":"Click here to submit a support ticket for help installing, configuring Seeq, or troubleshooting errors.","icon":14206,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14206","groups":[],"key":""},{"id":"44","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Click here to submit a support ticket if you have questions about licensing or billing.","icon":14217,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14217","groups":[],"key":""},{"id":"43","name":"Something else","descriptionHtml":"","callToAction":"Something else","introHtml":"Click here to submit a support ticket if you have something that isn't covered by the options above.","icon":14225,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14225","groups":[],"key":""},{"id":"42","name":"Analytics Help","descriptionHtml":"","callToAction":"Analytics Help","introHtml":"Click here to submit a general support ticket for help with Workbench Analyses, Organizer Topics, or any help with Seeq.","icon":14206,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14206","groups":[7],"key":""},{"id":"73","name":"Seeq Certification","descriptionHtml":"","callToAction":"Seeq Certification","introHtml":"","icon":14245,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14245","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dba5da1f-1de3-30c6-8ba6-c3396ae368fa","appLinkName":"System Confluence","appLinkUrl":"https://seeq12.atlassian.net/wiki","spaceKey":"KB","spaceName":"Seeq Knowledge Base","spaceUrl":"https://seeq12.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":51806331,"title":"Seeq Knowledge Base","url":"https://seeq.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/51806331","space":{"key":"KB","name":"Seeq Knowledge Base","id":52068353},"serviceDeskIds":[3],"appLinkId":"dba5da1f-1de3-30c6-8ba6-c3396ae368fa","idInString":"51806331","projects":[{"projectId":10708,"serviceDeskId":3,"portalId":3}]}}