Service Desk

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There should be one of these per customer, and should be linked to a CRAB bug. These are created by Seeq personnel and are not available in the customer portal.","icon":14210,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14210","groups":[],"key":""},{"id":"46","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"A customer feature request. There should be one of these per customer, and should be linked to a CRAB story. These are created by Seeq personnel and are not available in the customer portal.","icon":14232,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14232","groups":[],"key":""},{"id":"49","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":14226,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14226","groups":[],"key":""},{"id":"48","name":"Work Order","descriptionHtml":"","callToAction":"Work Order","introHtml":"A work order for an installation, upgrade, connector deployment. These are created by Seeq personnel and are not available in the customer portal.","icon":14214,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14214","groups":[],"key":""},{"id":"26","name":"IT support","descriptionHtml":"","callToAction":"IT support","introHtml":"Click here to submit a support ticket for help installing, configuring Seeq, or troubleshooting errors.","icon":14206,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14206","groups":[],"key":""},{"id":"44","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Click here to submit a support ticket if you have questions about licensing or billing.","icon":14217,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14217","groups":[],"key":""},{"id":"43","name":"Something else","descriptionHtml":"","callToAction":"Something else","introHtml":"Click here to submit a support ticket if you have something that isn't covered by the options above.","icon":14225,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14225","groups":[],"key":""},{"id":"42","name":"Analytics Help","descriptionHtml":"","callToAction":"Analytics Help","introHtml":"Click here to submit a general support ticket for help with Workbench Analyses, Organizer Topics, or any help with Seeq.","icon":14206,"iconUrl":"https://seeq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=14206","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dba5da1f-1de3-30c6-8ba6-c3396ae368fa","appLinkName":"System Confluence","appLinkUrl":"https://seeq12.atlassian.net/wiki","spaceKey":"KB","spaceName":"Seeq Knowledge Base","spaceUrl":"https://seeq12.atlassian.net/wiki/spaces/KB"},"labels":[],"projectKey":"SUP","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":51806331,"title":"Seeq Knowledge Base","url":"https://seeq.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/51806331","space":{"key":"KB","name":"Seeq Knowledge Base"},"serviceDeskIds":[3],"appLinkId":"dba5da1f-1de3-30c6-8ba6-c3396ae368fa","projects":[{"projectId":10708,"serviceDeskId":3,"portalId":3}]}}