{"xsrfToken":"99eaaaf6916b65a7dcb1acc12e8a78dc6dfd89b2_lout","branding":{"id":"3","key":"sup","name":"Welcome to the Seeq Support Portal!","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#001e36","headerLinkHoverBGColor":"#001e36","headerBadgeColor":"#001e36"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome! Let's find what you need.","sharedPortalName":"Seeq Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome! Let's find what you need.","sharedPortalName":"Seeq Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003057","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"3","key":"sup","projectId":10708,"serviceDeskId":3,"name":"Welcome to the Seeq Support Portal!","description":"<p><br class=\"atl-forced-newline\"></p>\n<h3><a name=\"UserResources%3A\" target=\"_blank\"></a>User Resources:</h3>\n<p>• <b><a href=\"https://www.seeq.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Seeq Community </a></b> website for discussions on analytics use cases and best practices<br> • <b><a href=\"https://support.seeq.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Seeq Knowledge Base</a></b> for troubleshooting and how-to articles.<br> • <b><a href=\"https://support.seeq.com/space/KB/2342256975/Seeq%20SaaS%20as%20the%20Primary%20Deployment%20Model\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Seeq – SaaS Migration Resources</a></b> for updated SaaS product and migration information. <br class=\"atl-forced-newline\"></p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"42","name":"Analytics Help","descriptionHtml":"","callToAction":"Analytics Help","introHtml":"<p>Click here for help creating analytics and using Seeq applications, including Workbench, Organizer, Data Lab. You can also let us know about bugs or ideas for new features.</p>","icon":14333,"iconUrl":"https://seeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14333","groups":[7],"key":""},{"id":"26","name":"IT Support","descriptionHtml":"","callToAction":"IT Support","introHtml":"<p>Click here if you are encountering errors or you need help installing/configuring/connecting Seeq or troubleshooting errors.</p>","icon":14206,"iconUrl":"https://seeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14206","groups":[7],"key":""},{"id":"44","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Click here if you have questions about licensing or billing.</p>","icon":14217,"iconUrl":"https://seeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14217","groups":[7],"key":""},{"id":"112","name":"Seeq – SaaS Migration","descriptionHtml":"","callToAction":"Seeq – SaaS Migration","introHtml":"<p>Click here to get help with an on-premise to SaaS/cloud migration.</p>","icon":14354,"iconUrl":"https://seeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14354","groups":[7],"key":""},{"id":"50","name":"Application Development","descriptionHtml":"","callToAction":"Application Development","introHtml":"<p>A non-customer request type that will collect and organize application development related issues.</p>","icon":14213,"iconUrl":"https://seeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14213","groups":[],"key":""},{"id":"1161","name":"Applied ML","descriptionHtml":"","callToAction":"Applied ML","introHtml":"<p>For tickets related to Process Health Solution or the Applied ML Team.</p>","icon":14372,"iconUrl":"https://seeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14372","groups":[],"key":""},{"id":"45","name":"Bugfix Request","descriptionHtml":"","callToAction":"Bugfix Request","introHtml":"<p>A customer bugfix request. There should be one of these per customer, and should be linked to a CRAB bug. These are created by Seeq personnel and are not available in the customer portal.</p>","icon":14210,"iconUrl":"https://seeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14210","groups":[],"key":""},{"id":"49","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":14226,"iconUrl":"https://seeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14226","groups":[],"key":""},{"id":"46","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>A customer feature request. There should be one of these per customer, and should be linked to a CRAB story. These are created by Seeq personnel and are not available in the customer portal.</p>","icon":14232,"iconUrl":"https://seeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14232","groups":[],"key":""},{"id":"73","name":"Seeq Certification and Training","descriptionHtml":"","callToAction":"Seeq Certification and Training","introHtml":"","icon":14245,"iconUrl":"https://seeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14245","groups":[],"key":""},{"id":"43","name":"Something else","descriptionHtml":"","callToAction":"Something else","introHtml":"<p>Click here to submit a support ticket if you have something that isn't covered by the options above.</p>","icon":14225,"iconUrl":"https://seeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14225","groups":[],"key":""},{"id":"48","name":"Work Order","descriptionHtml":"","callToAction":"Work Order","introHtml":"<p>A work order for an installation, upgrade, connector deployment. These are created by Seeq personnel and are not available in the customer portal.</p>","icon":14214,"iconUrl":"https://seeq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14214","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[42,26,44,112]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dba5da1f-1de3-30c6-8ba6-c3396ae368fa","appLinkName":"System Confluence","appLinkUrl":"https://seeq12.atlassian.net/wiki","spaceKey":"KB","spaceName":"Seeq Knowledge Base","spaceUrl":"https://seeq12.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":3,"kbLinkDomainURLs":["https://seeq.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MTU4MGQ2Yy1kNjQ1LTQwZTMtOWQ0YS01NWZiYTM0ODIwMTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDcwOCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDEyNDU3ODgsIm5iZiI6MTcwMTI0NDU4OH0.UbDe-YWJGjpLVezLV_LzgFMy-5ljnygjqM5dJn-kgH8","targetCollection":"upload-project-10708","endpointUrl":"https://api.media.atlassian.com","clientId":"91580d6c-d645-40e3-9d4a-55fba3482019","tokenDurationInMins":20}},"sharedPortal":{"name":"Seeq Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://seeq.atlassian.net/wiki","kbLinkDomainURLs":["https://seeq.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=seeq","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"99eaaaf6916b65a7dcb1acc12e8a78dc6dfd89b2_lout","baseUrl":"https://seeq.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://seeq.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1048576000","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"91580d6c-d645-40e3-9d4a-55fba3482019","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}